Away from criminal and civil law, laying aside punishment and its supposed “deterrent” effect, are there any measures licensees can introduce to reduce glassing – or quarrels that might result in glassing? An orderly house – with fully-functioning CCTV – is an obvious good beginning. The manager, and/or the designated premise supervisor ( under the Licensing Act of 2003) needs to be eternally vigilant; prepared to turn away drunkards; wise in accepting or rejecting certain categories of customer; diligent in training bar staff in good customer relations; confident using Pubwatch, DrinkAware, Street Angels, community police, whenever appropriate.
CNI Network has long campaigned for replacing glass with polycarbonate as one solution and partner with Pop-campaign who spoke at our conference event a few years ago. Our team also remove glass and bottles from the streets where we patrol removing temptation to use them as a weapon.